Refund policy

When shopping online, you have a statutory right of withdrawal for 14 days. In addition, Bartello Stockholm offers a 30-day return policy from the date you receive or purchase your item, regardless of whether the purchase is made online or at a physical point of sale.

You do not need to provide a reason for your return.

To qualify for our return policy, the item must be unused, unchanged and, where possible, returned in its original packaging. Any tags and labels must remain attached. You must be able to provide a receipt, order confirmation or other proof of purchase.

How to make a return

Contact us at info@bartellostockholm.com within 30 days of the purchase or receipt of your item and provide your order number or other information that allows us to identify the purchase.

Returns should be sent to:

Bartello Stockholm AB
Löpargränd 4
178 36 Ekerö
Sweden

The customer is responsible for the return shipping cost. You may choose how to return the item, but it must be securely packaged and sent in a safe manner. We recommend using a tracked shipping service and keeping your proof of postage.

When exercising your statutory right of withdrawal, the item must be returned within 14 days from the date on which you informed us that you wish to withdraw from the purchase.

Refunds

Once we have received and inspected your return, we will refund the amount to which you are entitled using the same payment method that was used for the original purchase.

For returns made under the statutory right of withdrawal, the cost of our standard delivery will also be refunded. Any additional charge for, for example, express delivery will not be refunded.

For returns made under Bartello Stockholm’s voluntary 30-day return policy after the statutory withdrawal period has expired, the original shipping cost will not be refunded.

Damaged, defective or incorrect items

If your item is damaged or defective, or if you have received the wrong product, please contact us at info@bartellostockholm.com and provide your order number. Please include photos showing the issue where possible.

For visible damage or defects upon delivery, we ask you to contact us as soon as possible, preferably within 3 days of receiving the item. This does not affect your statutory rights regarding defective goods.

For an approved claim regarding a defective item, Bartello Stockholm will cover the necessary costs, including any return shipping costs.

Exchanges

We do not normally offer direct exchanges. Instead, please return the item in accordance with the conditions above and then place a new order.

Contact

Bartello Stockholm AB
Löpargränd 4
178 36 Ekerö
Sweden
info@bartellostockholm.com